Current Magic Voice users can be opted-out of the service using either of the following:
1. IVR – you are a existing user, you dial 16338 and go to Other Options to unsubscribe.
2. IVR + FRIEND NUMBER – you are a existing user, you dial 338+FRIENDNUMBER directly and you are prompted to press 0 for other options.
3. SMS – you are a existing user, simply text STOP to short code 16338.
4. Customer Care – customer care representative can unsubscribe your number from the service when you call into customer care service.
All texts or calls dialed to short code 16338 are free.
You will receive a reply message after you unsubscribe from this service;
- “We are sorry to see you go. Your subscription has been deactivated. To start the Magic Voice fun again, please dial 16338 or text MAGIC to 16338.”
To find out more, please chat with us by clicking here or send us an email CustomerCarePNG@digicelgroup.com or go to our Digicel PNG official Facebook page by clicking here: DigicelPNG facebook. Our operating hours are from 6am to 11pm every day.