Digicel's automated systems ensure that you get what you have paid for and the same is true when you top up your account. This happens mostly at times when there is a network congestion or during peak periods causing packet delays for the confirmation message to reach your end. Therefore, in the event that you do not get your top up notification, perform the following basic checks to confirm your account status:
- Allow for at least 30 seconds to pass by;
- After 30seconds or so, you dial *120# to do a balance check and you will find your new top up status after recharge.
If you have exhausted the given options above and wish to seek further assistance with this query, simply chat live with one of our agents.
To find out more, please chat with us by clicking here or send us an email CustomerCarePNG@digicelgroup.com or go to our Digicel PNG official Facebook page by clicking here: DigicelPNG facebook. Our operating hours are from 6am to 11pm every day.