I am unable to get a credit on loan advance. Why?

The following are two main reasons that will help you to understand why you are unable to receive a loan advance:

• Not eligible
  • This means your number is not selected to use this particular service. In order that you might be selected to use this service, you will need to be consistent with doing top up to your number within a period of 90 days before you can be offered a credit on loan advance at a time of need. This is one important criterion amidst all the others.
• Outstanding loan for repayment
  • You might have outstanding loan to be paid back. To confirm this, text the keyword BAL to 16164

Note: If you wish to confirm this at your end, you can always dial *675#, select option 6, then select no.1 and press send. After doing this, a notification pop-up will be displayed on the screen of your phone informing you about your eligibility status.

Example:

 Step 1.                                                                   Step 2. 

  Step 3.                                                               Step 4. 

Or you could also text the alphabet letter "BAL" to number 16164 .