This happens at times when the message queue for your number on the network is jammed and therefore will require you to clear your message inbox before you can start receiving messages again, including your token number.
In other cases, if you do not receive your token, this can occur due to certain technical challenges of the network.
Kindly follow the guidelines below to help us resolve this problem for you:
1. Please make a note of the following details:
- Number used to purchase power
- Amount request for purchase (E.g. K17)
- Date and time of transaction
- Easipay meter number
- Error message (if there is any showing)
2. Once you have these details, contact us for assistance.