Repayment of the loan taken will be on the next recharge (top-up) done by the customer. The repayment will be done in full if your recharge amount covers both the sum of credit(s) taken on loan plus the interest. In this case, you will receive the following message from 16164 after successfully repaying all your outstanding loan:
Example of message (full repayment of loan):
‘You have reimbursed K7.80 to Digicel for the credit advance. Dial *120# to check your balance.’
If the recharge is below the repayment amount of the loan, then a partial payment will be done where you will see that all the credits topped up with to your account will be removed as partial payment leaving only a K0.50 to remain in the balance. In this case, you will receive the following message:
Example of message (partial payment of loan):
‘You have reimbursed K6.50 to Digicel for the credit advance. Dial *120# to check your balance. K7.80 still needs to be reimbursed and to be deducted."
Note: To know your outstanding loan, you can always open a new text message and type the keyword BAL and send this to the number 16164. This service is free of charge.
To find out more, please chat with us by clicking here or send us an email CustomerCarePNG@digicelgroup.com or go to our Digicel PNG official Facebook page by clicking here: DigicelPNG facebook. Our operating hours are from 6am to 11pm every day.