The new Data plans will NOT auto renew even if you have sufficient credit in your account balance at plan renewal.
You will receive a notification 2 hours before your data plan expires to advise that your plan will expire.
- If at expiry you have sufficient credit on the plan, the plan will not auto renew.
- If you have insufficient credit at the time of renewal, the renewal will fail, the plan will continue to be used until expiration and the Plan will go into freeze mode after the grace period of 24 hours.
To find out more, please chat with us by clicking here or send us an email CustomerCarePNG@digicelgroup.com or go to our Digicel PNG official Facebook page by clicking here: DigicelPNG Facebook. Our operating hours are from 8am-9pm everyday.