In case you forget your PIN code and you cannot access your wallet, you must call customer care on 888 for assistance. After successful verification, our customer care team will reset your PIN code. An SMS will be sent to your phone including the default PIN which must be changed before you can access your wallet. If verification is not successfully, you will be required to visit a Digicel store or an Authorized CellMoni Agent for assistance and confirmation of your personal information.
For more details, send us an email at firstname.lastname@example.org or call our customer service at 888 (operational hours: 6am – 9pm, daily)