There are some possible causes for customers facing "No Signal"
1. TV Mode not changed to correct Input mode whether be HDMI for High Definition (HD) Television or AV for standard TV. For HD TV customer can use either AV cables or HDMI but preferably HDMI for HD content.
2. Dish/Antenna not Aligned: Have to ensure the dish/antenna is aligned to pick the signals. For antenna play box should ensure to use the outdoor antenna and is aligned in clear line of sight towards the transmitter depending on the location. For satellite dish play box should engage an Installation Contractor to assist. ( IC will charge additional fees).
3. Cable connections from antenna/dish to play box. Ensure the cable from dish/antenna is connected to the play box and and TV.
To find out more, please chat with us by clicking here or send us an email CustomerCarePNG@digicelgroup.com or go to our Digicel PNG official Facebook page by clicking here: DigicelPNG Facebook. Our operating hours are from 6am to 11pm every day.