Prepaid
Mini-Recharge Promotion
- What is the Mini-Recharge Promotion?
- What are the mechanics of the Mini-Recharge promotion?
- How will selected customers know about the Mini-Recharge promotion?
- What other notifications will selected customers receive regarding the Mini-Recharge promotion?
- I received SMS notification that I was selected for the promotion and then topped up K3 but did not receive the 25% bonus credit. Why is that?
- I made a Digi-bemobile call but the call was charged from my main account balance. Why is that?
MOA Tok Offer
- What is the start date for this special Moa Tok offer?
- Where do I go to purchase the Moa Tok plan?
- What happens to the unused minutes if I don’t use it up by the end of the moa tok promotion?
- What is the end date of the Moa Tok offer?
- What is the Moa Tok offer about?
- Who is eligible to avail of this great Moa Tok offer?
Credit and Bundle on Loan
- Am I eligible for an additional Loan?
- How do I repay the Credit and Bundle on Loan?
- Why is the Credit on Loan service changed from 16164 to *151# option?
- What are the recent changes done on *151#?
- What will happen to 16164 service?
- What is the Credit and Bundle on Loan service?
YouTube Plan
- Is it true that Digicel has unlimited YouTube plan?
- Where do I go to buy the YouTube plan?
- Can the 2 hours Unlimited YouTube Plan be gifted?
- What happens if I buy the YouTube plan and within 1 hour, I buy the same plan again?
- So If say I only have 2 hour Unlimited YouTube plan, will I be able to use to visit other websites?
- I have existing data plan and I decide to browse YouTube. What happens here?
Help & Support
Digicel 1TOK Combo+ Plans
International Voice Bundle (IVB)
- What is International Voice Bundle (IVB)?
- How do I check my International Voice Bundle?
- What countries are covered under the International Voice Bundle?
- Am I eligible for the International Voice Bundle?
- How much does the International Voice Bundle cost?
- Can I use my International Voice Bundles to Call Digicel numbers?
Social Xpress Service
- Who is eligible to use the Digicel Xpress service?
- What kind of updates are available with the News Desk feature?
- How to use Chatezee
- Will I be able to Use “Social Xpress” without subscribing to the service?
- How to subscribe to the Social Xpress service
- How does the “Social Xpress” service work?
Online Top Up
- What is Digicel Online Top Up?
- What Data bundles are available for Online Top Up?
- How to enter my Credit Purchase – Review Order
- How do I enter my Credit Purchase - Pay & Checkout?
- How to purchase Data Bundle using online top up
- How to view my Online top up account
Rates & Charges
BSP Wantok Moni
- Can I have more than one Wantok Moni account?
- How do I check my balance on BSP Wantok Moni service?
- How do I view my BSP Wantok Moni Code?
- How do I perform Wantok Moni PIN change?
- What if I forget my Wantok Moni PIN?
- What happens if there is an error with the system during the withdrawal process and my Wantok Moni Account is debited?
Digicel Intunes Service
Cellmoni
- Is there an expiration date on my CellMoni PIN?
- How does Cellmoni work?
- Will Digicel protect my Cellmoni account?
- How can I view my cellmoni statement?
- What happens if I lose my phone and I am registered?
- Can I change my Cell Moni registration details?
Bank Flex
Credit on Loan
- Why does my repayment for Credit On Loan does not effect when a top up is done?
- How do I stop the automatic advance mode?
- How do I check my out standing balance for Credit on loan?
- How do I become eligible for the Credit on Loan Service?
- How can I repay the Credit on Loan?
- How do I know if I am eligible for a credit loan?
Controlling your credit
- How do I purchase 60 SMS bundle?
- Why can't I see my credit after I Top-up?
- Why is my credit running out?
- How do I top up using flex card?
- I am missing credit after topping up. Why?
- I am receiving errors with my top up. Why?
Manage your plan & promotions
- What is this SIM upgrade + 1GB promotion?
- How do I gift a 1Tok Combo Weekly & Monthly plan?
- Do the voice bundles accumulate when multiple 'K2.40 Hour Passes' are purchased?
- Will I be able to buy New Voice 'Night pass' more than once?
- What is the New Voice 'Night pass'?
- If I buy 'Night Pass' before 11pm, will I still be able to use it?