Prepaid
4G Upgrade Campaign
- What is the 2G/4G handset campaign?
- What are the phones on offer?
- Do the phones on offer come with SIMs or data bundles?
- Will customer receive a free SIM upgrade?
- Can anyone purchase a phone through this campaign?
- How do I know if I am eligible for the 2G to 4G handset upgrade?
Billo Refer a Friend Campaign
- What is the Billo Referral Campaign?
- How many friends can you refer?
- What can I use the 5GB free storage for?
- Is my Billo storage secure?
- What does my friend need to do to get the 5GB free storage?
- Can my friend refer friends after receiving their 5GB free storage?
GoLoud Stream to Win Promotion
- What is the “GoLoud Stream to Win Promotion”?
- How does the promotion work?
- Can I take part in this promotion?
- When will the winners be selected/announced?
- Will I be notified when to participate?
- How much cash can I win?
Hunt for Credit Promotion
- What is the hunt for credit promotion?
- How does it work?
- When will it be launched?
- How much will it cost to send/receive texts from 1952?
- How much free credit can I win?
- How will I know if I’ve won or not?
Free Night Calls Promotion
- What is this free call promotion about?
- When will it be launched?
- Who is eligible for this free call promotion?
- How will the free call promotion work?
- Will I be eligible for the promo if I topped up K3 or a K5 and K1 to my account on the same day?
- How many free night calls will I be given if I top up K5 or more on the same day?
REDClub Plans
- How much is the cost for Redclub?
- What is REDClub?
- How do I get started?
- How do I access the exclusive REDClub plans?
- How long is the REDClub subscription valid for?
- Will additional fees apply for the exclusive 1TOK and data plans?
Weekend 1TOK Plan
- Is this available for all Digicel subscribers?
- I have existing hour/night/1 day plan active. Which plan will be the first to charge after I purchase the weekend 1TOK plan?
- What is the Weekend 1TOK Plan?
- What bundles are in this Weekend 1TOK Plan? And how much is the plan?
- Where do I go to buy this plan?
- Can this plan be purchased anytime but only used over the weekend? Similar to night data plan.
Night Pass Promotion
Digicel 4G Smartphone Promotion
- Is the Wowi 4G Smartphone promotion a Digicel promotion?
- How much is the Wowi 4G smartphone?
- Will I get any special data if I buy this smartphone?
- How do I get the free data after buying the new smartphone?
- Will I get the free data if I am using a post-paid SIM?
- What are the specifications of these phones?
Digicel Wowi 2G Promotion
- Is this promotion only for main centers in PNG?
- If I buy the phone when promotion launches and I do not insert a SIM, but insert the SIM the next day, do I still get the bundle?
- Does the promotion apply to the first SIM inserted in the phone?
- If I purchase a combo plan that has x amount of free minutes, does it affect the free minutes?
- Can I use the free K3 credits for anything?
- Is there a mobile phone promotion from Digicel?
New Prepaid Data Add-On Plans
- What is new about the New Data Plans?
- How much does a data plan cost for this new updated Data Plans?
- With the New Updated Data plans, Can I use the data anytime like the normal data plans?
- With the New Updated Data Plans, What happens if I buy the plan after the validity?
- Where do I go to buy this New Updated Data Plans?
- Does this New Updated Data Plans support rollover?
MOA Tok Offer
- What is the start date for this special Moa Tok offer?
- Where do I go to purchase the Moa Tok plan?
- What happens to the unused minutes if I don’t use it up by the end of the moa tok promotion?
- What is the end date of the Moa Tok offer?
- What is the Moa Tok offer about?
- Who is eligible to avail of this great Moa Tok offer?
Credit and Bundle on Loan
- How do I obtain a credit & bundle on loan?
- Am I eligible for an additional Loan?
- How do I repay the Credit and Bundle on Loan?
- Why is the Credit on Loan service changed from 16164 to *151# option?
- What are the recent changes done on *151#?
- What will happen to 16164 service?
Games Club Service
Digicel 1TOK Combo+ Plans
International Voice Bundle (IVB)
- What is International Voice Bundle (IVB)?
- How do I check my International Voice Bundle?
- What countries are covered under the International Voice Bundle?
- Am I eligible for the International Voice Bundle?
- How much does the International Voice Bundle cost?
- Can I use my International Voice Bundles to Call Digicel numbers?
Comedy Line
- Can I listen to the same joke multiple times on the same day?
- Does Comedy Line have a daily call limit?
- How much will I be charged for subscribing to Comedy Line?
- I have insufficient credit to activate Comedy Line
- What happens when I renew my daily Comedy Line subscription?
- What happens if I send an incorrect keyword to short code 388?
Social Xpress Service
- Who is eligible to use the Digicel Xpress service?
- What kind of updates are available with the News Desk feature?
- How to use Chatezee
- Will I be able to Use “Social Xpress” without subscribing to the service?
- How to subscribe to the Social Xpress service
- How does the “Social Xpress” service work?
Online Top Up
- What is the Diaspora Bonus Credit(s) promotion?
- What amount of top-up should I make to be eligible for that promotion?
- What is the validity period for this Bonus Credits?
- What channels of online top-up will I use in order to be eligible for a Bonus Credit?
- What can I use the bonus credits for?
- What is Digicel Online Top Up?
Rates & Charges
BSP Wantok Moni
- Can I have more than one Wantok Moni account?
- How do I check my balance on BSP Wantok Moni service?
- How do I view my BSP Wantok Moni Code?
- How do I perform Wantok Moni PIN change?
- What if I forget my Wantok Moni PIN?
- What happens if there is an error with the system during the withdrawal process and my Wantok Moni Account is debited?
Digicel Intunes Service
- What is Digicel's Intunes service?
- Do I need to be subscribed to the InTunes service to listen to someone else’s InTune when I call them?
- Is there a way I can view a list of songs and their InTunes codes?
- What happens when I personalize my Mobile Phone with my favorite intune song?
- How will I know if my intune subscription is still active?
- How do I set an Intune on my phone?
Cellmoni
- What is Phone to Phone (P2P) top up?
- How can I become a Phone to Phone Top up reseller?
- What is CellMoni Water Bill Payments?
- What is the minimum and maximum value for Water bill payment?
- Can I pay others Water bill?
- How long does it take for my payment to get updated at Water PNG?
Bank Flex
Credit on Loan
Controlling your credit
- What are the Do's and Don'ts of how to scratch a flex card
- How do I purchase 60 SMS bundle?
- Why can't I see my credit after I Top-up?
- Why is my credit running out?
- How do I top up using flex card?
- I am missing credit after topping up. Why?
Manage your plan & promotions
- What are the new discounted prices for the 50% PlayGo promotion?
- What is the 50% discount PlayGo Plans promotion about?
- When does the 50% discount PlayGo promotion start?
- How do I get the 50% discount for the PlayGo promotion?
- Can I use *515# or *675# instead of MyDigicel App to get the 50% discount Offer?
- Who is eligible for the 50% discount PlayGo promotion?
Managing your account via Dial Codes
- Who can use the Credit U service?
- How does the Credit U service work?
- Does a service fee apply for Credit U service?
- Is there a transaction limit for Credit U service?
- Is there a daily transaction count limit for using the Credit U service?
- What is the transaction amount limit for the Credit U service?