Prepaid
Credit and Bundle on Loan
- What is the Credit and Bundle on Loan service?
- What are the Credit and Bundle loans am I eligible for?
- How much do I repay for getting credit and bundle on loan?
- How do I know if I am eligible for a Credit and Bundle loan?
- Are there other loan amount(s) apart from K6.00?
- Will I be able to get another Credit and Bundle on loan if I have an outstanding loan?
YouTube Plan
- Is it true that Digicel has unlimited YouTube plan?
- Where do I go to buy the YouTube plan?
- Can the 2 hours Unlimited YouTube Plan be gifted?
- What happens if I buy the YouTube plan and within 1 hour, I buy the same plan again?
- So If say I only have 2 hour Unlimited YouTube plan, will I be able to use to visit other websites?
- I have existing data plan and I decide to browse YouTube. What happens here?
UBOOK Subscription Service
Promotions
- What is the Double Top Up Promotion?
- What is the Digicel 2G Wowi handset promotion?
- Is the 'Double Data' Promotion a new data/1TOK combo plan?
- Will there be further changes on the 'Double Data' Promotion?
- When will the 'Double Data' Promotion end?
- What are the 'Double Data' Plans?
Help & Support
Games Club Service
- What is Games Club?
- How do I subscribe to Games Club?
- How do I pay for the Games club subscription?
- How much will I be charged for Games Club service?
- What happens if I have an active subscription and I try to re-subscribe?
- What happens if I click on the link displayed in the Games Club SMS?
Digicel 1TOK Combo+ Plans
International Voice Bundle (IVB)
- How do I check my International Voice Bundle?
- International Voice Bundle (IVB)
- What countries are covered under the International Voice Bundle?
- Am I eligible for the International Voice Bundle?
- How much does the International Voice Bundle cost?
- Can I use my International Voice Bundles to Call Digicel numbers?
Comedy Line
- What is Comedy Line?
- Can I listen to the same joke multiple times on the same day?
- Does Comedy Line have a daily call limit?
- How much will I be charged for subscribing to Comedy Line?
- I have insufficient credit to activate Comedy Line
- What happens when I renew my daily Comedy Line subscription?
Social Xpress Service
- Who is eligible to use the Digicel Xpress service?
- What kind of updates are available with the News Desk feature?
- How to use Chatezee
- Will I be able to Use “Social Xpress” without subscribing to the service?
- How to subscribe to the Social Xpress service
- How does the “Social Xpress” service work?
Rates & Charges
BSP Wantok Moni
- Can I have more than one Wantok Moni account?
- How do I check my balance on BSP Wantok Moni service?
- How do I view my BSP Wantok Moni Code?
- How do I perform Wantok Moni PIN change?
- What if I forget my Wantok Moni PIN?
- What happens if there is an error with the system during the withdrawal process and my Wantok Moni Account is debited?
Buzz Me Service
- What is Buzz Me service?
- How many Buzz Me's will I be allowed to use daily?
- How can I get more Buzz Me calls after using up all 10 of mine in a day?
- Will I be able to make a Buzz Me call if I have a Voice Bundle & I have K0.00 credits?
- How much should I have in my balance to be eligible to use Buzz Me?
- How many times am I able to make a Buzz Me call to the same mobile number?
Magic Voice
- What will the receiver of the Magic Voice call see on the caller ID?
- What if the receiver of the Magic Voice does not want to receive the call?
- What if I do not press a button to choose a voice?
- How do I subscribe to Magic Voice service?
- What is Magic Voice?
- How does the Magic Voice service work?
Digicel Intunes Service
Cellmoni
- How does Cellmoni work?
- Will Digicel protect my Cellmoni account?
- How can I view my cellmoni statement?
- What happens if I lose my phone and I am registered?
- Can I change my registration details?
- How do I register for Digicel Cellmoni Service?
Bank Flex
Credit on Loan
- Why does my repayment for Credit On Loan does not effect when a top up is done?
- How do I stop the automatic advance mode?
- How do I check my out standing balance for Credit on loan?
- How do I become eligible for the Credit on Loan Service?
- How can I repay the Credit on Loan?
- How do I know if I am eligible for a credit loan?
Controlling your credit
- How do I purchase 60 SMS bundle?
- Why can't I see my credit after I Top-up?
- Why is my credit running out?
- How do I top up using flex card?
- I am missing credit after topping up. Why?
- I am receiving errors with my top up. Why?
Manage your plan & promotions
- What is this SIM upgrade + 1GB promotion?
- How do I gift a 1Tok Combo Weekly & Monthly plan?
- How to purchase a Social Pass
- What are the 205 subscription messages?
- How to unsubscribe from Digicel Fun Zone
- What are the 2 new Social Passes ?