Prepaid
K5 Bikpla Combo Plan
- Will the plan auto renew?
- Are there any restrictions on the 1GB for the bikpla combo plan?
- Are there any restrictions on how I use the 120 minutes and 300 SMS?
- Does this plan include Digital apps bundles?
- Can I gift the bikpla combo plan?
- Will my unused bundles rollover?
New Prepaid Data Plans
- What is new about the data plans?
- How much does a data plan cost for this new updated Data Plans?
- With the New Updated Data plans, can I use the data anytime like the normal data plans?
- With the New Updated Data Plans, What happens if I buy the plan after the validity?
- Where do I go to buy this New Updated Data Plans?
- Does this New Updated Data Plans support rollover?
1TOK Shake It Offers
- How do I purchase a 1TOK Prime bundle?
- I just bought a 1TOK prime bundle. How do I claim my free reward?
- If I purchased more than one 1TOK prime bundle in one day, does that mean I get to shake more than once that day too?
- If I forgot to Shake It after purchasing 1Day 1TOK prime bundle yesterday morning. Why have I won a digital bundle instead of the free data pla now?
- How do I check my balance?
- Are these free data rewards available for gifting, auto renewal and/or rollover?
SIM Registration Offer
- What is this New SIM Registration Offer?
- When does the SIM registration offer start?
- How do I get the sim registration offer?
- Who is eligible for this sim registration offer?
- How do I check for my account and data balance?
- What is the validity of the free bundle offer?
LOYALTY POINTS PROMOTION
- What Top Up methods can I use to earn Loyalty points?
- What is the duration of the promotion?
- What is this Loyalty Program?
- What are Loyalty Points (LP)?
- What can I use the points for?
- Is everyone eligible for Loyalty?
Out of Bundle Block Service
- Is this service available to all Digicel customers?
- If I have more than 1 data/1TOK plan active, will the Out of Bundle block come into effect after the first plan is depleted or after all the active data/1TOK plans have been fully depleted?
- What happens if I have the Out of Bundle Block service enabled through USSD *777#?
- How do I disable this service?
- I received a message about “Out of Bundle blocked”. What does this mean?
- How do I unblock this if I want to continue browsing?
XGames
- Who will be eligible to access and enjoy the service?
- How much will I be charged for XGames?
- Do I need data to play Xgames?
- What happens when I click the link displayed in the confirmation message?
- What happens when I don’t have credit and I subscribe to XGAMES?
- I want to play a game on XGAMES. But it doesn’t load, what should I do?
Lotu Line Service
- Is there a call limit for dialing 16335 to listen to the daily subscription?
- What is Lotu Line?
- How can I subscribe to Lotu Line?
- How can I unsubscribe from Lotu Line?
- What is the subscription fee for the Lotu Line service?
- Will I get a notification when I am being charged for the daily subscription?
4G Upgrade Campaign
- How many of the handsets on offer can a customer purchase?
- What if I go to another location with the same message after purchasing already?
- What is the 2G/4G handset campaign?
- What are the phones on offer?
- Do the phones on offer come with SIMs or data bundles?
- Will I receive a free SIM upgrade?
Free Night Calls Promotion
- What is this free call promotion about?
- When will it be launched?
- Who is eligible for this free night call promotion?
- How will the free night call promotion work?
- Will I be eligible for the promo if I topped up K3 or a K5 and K1 to my account on the same day?
- How many free night calls will I be given if I top up K5 or more on the same day?
REDClub Plans
- Are the exclusive REDclub plans free once I activate my subscription?
- How are REDclub plans different from the regular data, 1TOK and voice plans?
- Are REDclub plans available to me if I do a SIM swap?
- How long is the REDclub subscription available if I do a SIM swap?
- How much is the cost for Redclub?
- What is REDClub?
Weekend 1TOK Plan
- Is the Weekend 1TOK plan available to all Digicel subscribers?
- I have existing hour/night/1 day plan active. Which plan will be the first to charge after I purchase the weekend 1TOK plan?
- What is the Weekend 1TOK Plan?
- What bundles are in this Weekend 1TOK Plan? And how much is the plan?
- Where do I go to buy this Weekend 1TOK plan?
- Can I purchase this Weekend 1TOK plan anytime but only use over the weekend? Similarly to night data plan.
Night Pass Promotion
Digicel 4G Smartphone Promotion
- Is the Wowi 4G Smartphone promotion a Digicel promotion?
- How much is the Wowi 4G smartphone?
- Will I get any special data if I buy this smartphone?
- How do I get the free data after buying the new smartphone?
- Will I get the free data if I am using a post-paid SIM?
- What are the specifications of these phones?
Digicel Wowi 2G Promotion
- Is this promotion only for main centers in PNG?
- If I buy the phone when promotion launches and I do not insert a SIM, but insert the SIM the next day, do I still get the bundle?
- Does the promotion apply to the first SIM inserted in the phone?
- If I purchase a combo plan that has x amount of free minutes, does it affect the free minutes?
- Can I use the free K3 credits for anything?
- Is there a mobile phone promotion from Digicel?
MOA Tok Offer
- What is the start date for this special Moa Tok offer?
- Where do I go to purchase the Moa Tok plan?
- What happens to the unused minutes if I don’t use it up by the end of the moa tok promotion?
- What is the end date of the Moa Tok offer?
- What is the Moa Tok offer about?
- Who is eligible to avail of this great Moa Tok offer?
Credit and Bundle on Loan
- How do I obtain a credit & bundle on loan?
- Am I eligible for an additional Loan?
- How do I repay the Credit and Bundle on Loan?
- Why is the Credit on Loan service changed from 16164 to *151# option?
- What are the recent changes done on *151#?
- What will happen to 16164 service?
Games Club Service
Digicel 1TOK Prime Plans
- Where do I go to purchase the 1 day 1TOK Prime bundle?
- Where do I go to purchase the 7 days 1TOK Prime bundle?
- Do the 1TOK Prime bundles have rollover feature included?
- Can I purchase multiple subscription for 1TOK Prime plans?
- With the digital bundles you have also included DigicelTV, which channels can I stream once I get this plan?
- Can I buy the same 1TOK Prime bundles purchased via *675# code as well in MyDigicel App?
International Voice Bundle (IVB)
- What is International Voice Bundle (IVB)?
- How do I check my International Voice Bundle?
- What countries are covered under the International Voice Bundle?
- Am I eligible for the International Voice Bundle?
- How much does the International Voice Bundle cost?
- Can I use my International Voice Bundles to Call Digicel numbers?
Comedy Line
- What is the Comedy Line?
- What is the Comedy Line?
- Can I listen to the same joke multiple times on the same day?
- Does Comedy Line have a daily call limit?
- How much will I be charged for subscribing to Comedy Line?
- What happens if I have insufficient credits?
Social Xpress Service
- Who is eligible to use the Digicel Xpress service?
- What kind of updates are available with the News Desk feature?
- How do I use Chatezee?
- Will I be able to Use “Social Xpress” without subscribing to the service?
- How do I subscribe to the Social Xpress service?
- How does the “Social Xpress” service work?
Online Top Up
- Can I reset my password?
- How do I view/edit my contacts?
- Can I delete my account history?
- What do I do if I didn't receive my transaction confirmation email?
- How do I use the Digicel Online Top up website from my mobile if I do not have the App?
- Can I purchase prepaid credit or a prepaid plan for any Digicel prepaid number worldwide?
Rates & Charges
Digicel Intunes Service
- What is Digicel's Intunes service?
- Do I need to be subscribed to the InTunes service to listen to someone else’s InTune when I call them?
- Is there a way I can view a list of songs and their InTunes codes?
- What happens when I personalize my Mobile Phone with my favorite intune song?
- How will I know if my intune subscription is still active?
- How do I set an Intune on my phone?
Cellmoni
- What is Phone to Phone (P2P) top up?
- How can I become a Phone to Phone Top up reseller?
- What is CellMoni Water Bill Payments?
- What is the minimum and maximum value for Water bill payment?
- Can I pay others Water bill?
- How long does it take for my payment to get updated at Water PNG?
Bank Flex
Controlling your credit
- What are the Do's and Don'ts of how to scratch a flex card
- How do I purchase 60 SMS bundle?
- Why can't I see my credit after I Top-up?
- Why is my credit running out?
- How do I top up using flex card?
- I am missing credit after topping up. Why?
Manage your plan & promotions
- How does the improved balance check code work?
- What are the new discounted prices for the 50% PlayGo promotion?
- What is the 50% discount DigicelTV Plans about?
- When does the 50% discount DigicelTV promotion start?
- How do I get the 50% discount for the DigicelTV premium promotion plans?
- Can I use *515# or *675# instead of MyDigicel App to get the 50% discount Offer?
Managing your account via Dial Codes
- Have you changed data balance check code *130#?
- I have a data plan active and a 1TOK plan active, will the data bundles accumulate in the balance check?
- Does the balance check work for all subscribers?
- Who can use the Credit U service?
- How does the Credit U service work?
- Does a service fee apply for Credit U service?