May Mayhem Mad Moni & Moa Promotion
- Who is not included from participating in the promotion?
- What do I need to know about claiming the Grand Prize if I am the winner?
- How will the winner be notified?
- How will the cash prize winners be selected?
- How will I know if I have earned a qualifying entry into the draw?
- How will the prizes be redeemed?
- What is an eSIM?
- How does it work?
- How much is the Digicel eSIM?
- When will Digicel launch eSIM?
- Is the eSIM available to all customers?
- Will a Digicel eSIM work if my phone is locked to another network?
Home Internet Router promotion
- What is the home internet router promotion about?
- Can I use my SIM in the router to make or receive calls?
- How many devices can I connect to the home internet router?
- Can I gift the home router internet bundles?
- Are the router plans renewable?
- Is there rollover in the home internet bundles?
K5 Bikpla Combo Plan
- What is the K5 Bikpla Combo plan about?
- When does the K5 bikpla combo plan start?
- Who is eligible for the Bikpla combo plan?
- How do I purchase the bikpla combo plan?
- How do I check my balance for the bikpla combo plan?
- What is the validity of the bikpla combo plan?
WoWi 4G Smartphone campaign
- What is this about?
- When does the campaign start?
- Who is eligible for this offer?
- How do I participate in this campaign?
- How do I activate the promotional bundles?
- Are there any restrictions on the free bundles I receive?
Sim Replacement Process
SIM Registration Offer
- What is this New SIM Registration Offer?
- When does the SIM registration offer start?
- How do I get the sim registration offer?
- Who is eligible for this sim registration offer?
- How do I check for my account and data balance?
- What is the validity of the free bundle offer?
- What is this Loyalty Program?
- What are Loyalty Points (LP)?
- Is everyone eligible for Loyalty?
- What top Up methods can I use to earn Loyalty points?
- What is the duration of the promotion?
- What can I use the points for?
Out of Bundle Block Service
- What is the Out of Bundle Block service?
- Where do I go to enable Out of Bundle Block service?
- Is this service available to all Digicel customers?
- What happens if I have the Out of Bundle Block service enabled through USSD *777#?
- How do I disable the Out of bundle service?
- I received a message about “Out of Bundle blocked”. What does this mean?
Free Night Calls Promotion
- What is this free night call promotion about?
- When will it be launched?
- Who is eligible for this free night call promotion?
- How will the free night call promotion work?
- Will I be eligible for the promo if I topped up K3 or a K5 and K1 to my account on the same day?
- How many free night calls will I be given if I top up K5 or more on the same day?
- What is REDClub?
- How do I purchase a REDclub subscription?
- Can I activate REDClub plans in MyDigicel app (MDA)?
- Are REDclub plans available to me if I do a SIM swap?
- Is this REDClub available for all Digicel customers?
- What are the exclusive REDClub plans?
Weekend 1TOK Plan
- What is the Weekend 1TOK Plan?
- What bundles are in this Weekend 1TOK Plan? And how much is the plan?
- Where do I go to buy this Weekend 1TOK plan?
- Does the Weekend 1TOK plan come with the 1TOK Prime bundles privileges?
- How will the 20GB for the Weekend 1TOK plan be used?
- Is the Weekend 1TOK plan available to all Digicel customers?
Night Voice Plan
BSP Mobile banking
Moa TOK Plan
- What is the Moa Tok offer about?
- What is the start date for this special Moa Tok offer?
- What is the end date of the Moa Tok offer?
- Who is eligible for this Moa TOK offer?
- Where do I go to purchase the Moa Tok plan?
- What happens to the unused minutes if I don’t use it up?
Credit and Bundle on Loan
- How do I obtain a credit & bundle on loan?
- Am I eligible for an additional Loan?
- How do I repay the Credit and Bundle on Loan?
- What happend to 16164 loan service?
- Why is the Credit on loan service changed from 16164 to *151# option?
- What is the Credit and Bundle on Loan service?
Digicel 1TOK Prime Plans
- What are the 1TOK prime bundles?
- When did Digicel launch it's Prime bundles?
- What are Prime Bundles?
- Who is eligible for this offer?
- How do I check my digital data balance?
- How do I purchase 1TOK prime bundles?
International Voice Bundle (IVB)
- What is International voice bundle (IVB)?
- How do I check my International voice bundle?
- What countries are found in the International Voice Bundle?
- Am I eligible for the International Voice Bundle?
- Can I use my International Voice Bundles to Call Digicel numbers?
- Can I use my International Voice Bundles to call international landline numbers?
Online Top Up
- How do I view/edit my contacts?
- Can I delete my account history?
- What do I do if I didn't receive my transaction confirmation email?
- How do I use the Digicel Online Top up website from my mobile if I do not have the App?
- What are the countries which I can use the Online Top up service?
- Can I purchase prepaid credit or a prepaid plan for any Digicel prepaid number worldwide?
Rates & Charges
- What happens if I don’t receive the SMS?
- Can I use my Digicel Airtime to buy easiPay Token?
- What should I do if I buy a token for a wrong meter number?
- What is Phone to Phone (P2P) top up?
- How can I become a Phone to Phone Top up reseller?
- What is CellMoni Water Bill Payments?
Controlling your credit
- What are the Do's and Don'ts of how to scratch a flex card
- How do I purchase 60 SMS bundle?
- Why can't I see my credit after I Top-up?
- Why is my credit running out?
- How do I top up using flex card?
- I am missing credit after topping up. Why?
Manage your plan & promotions
- How will I know if I have successfully purchased a DigicelTV plan in MyDigicel App?
- Who is eligible for this MDA 400MB promotion?
- What will I receive in this MDA 400MB promotion?
- How can I redeem my free 400MB bundle?
- How long is the bundle MDA 400MB valid for?
- How will I know if I am a recipient for this MDA 400MB promotion?
Managing your account via Dial Codes
- What is the Call Me service?
- Have you changed data balance check code *130#?
- How does the improved balance check code work?
- I have a data plan active and a 1TOK plan active, will the data bundles accumulate in the balance check?
- Does the balance check work for all customers?
- Who can use the Credit U service?